In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. The item must be returned with box, warranty cards, user manual, gifts with purchase (if applicable), and any extra links due to bracelet sizing. Let us know why you are returning your item by completing the survey on the back of the packing slip and returning it with your merchandise. To request a return, please visit your MyOMEGA account to print out your return label. Personalized, engraved or embossed products cannot be returned. We reserve the right to reject personalized items without providing reason. Any products that are personalized (embossed, engraved, etc.) cannot be cancelled after purchase. scratches, worn, damaged) will be returned to you and no refund will be issued. Earrings are final sale and may not be returned or exchanged.Īny order that fails quality inspection from Customer Service (e.g. Returns are only applicable to orders made on Returns are not accepted in the boutiques. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased online from by mail within 14 days of delivery for a refund of the purchase price, provided that the merchandise is original quality and has not been damaged. We are unable to ship to PO Boxes.Ĭustomer satisfaction is our goal. For clients in Puerto Rico, please contact your local boutique. OMEGA will gladly ship to the 48 contiguous states as well as Washington D.C., Alaska and Hawaii. Orders approved after the aforementioned times will be processed the next business day. Orders approved Monday through Friday by 12 PM Eastern Standard Time will have same day shipment. We want you to enjoy your item as soon as possible, therefore all orders will receive complimentary 2nd Day express shipping unless otherwise noted. Orders placed on an official holiday will be processed on the following business day. Signature will be required for all orders.
Orders placed after 12pm EST, may not ship until the following business day. Orders placed on Saturday and Sunday will be processed on the next business day. If a band adjustment is needed please allow an additional 2-3 Business Days for the watch to be serviced. Most orders are processed within an hour of credit card approval. The warranty is rendered void if work is carried out on the watch by persons who are not authorised to do so by OMEGA.
The warranty does not cover normal wear and tear or damage caused by accidents or negligence. In the event that repairs are unable to restore the normal conditions of use of your OMEGA watch, OMEGA guarantees its replacement by an OMEGA watch of identical or similar characteristics. This includes the repair or replacement of any spare parts and/or rectifying any faults as identified by our Customer Service.
Omega speedmaster orbis free#
During the warranty period and by presenting the valid warranty certificate, you will have the right to have any defect repaired free of charge. It covers material and manufacturing defects existing at the time of delivery. Please refer to the operating instructions for specific information about the warranty conditions and restrictions.Įvery OMEGA watch is warranted for a period of sixty (60) months. OMEGA is bringing criminal charges against all involved.All OMEGA watches are delivered with a 5-year warranty that covers the repair of any material or manufacturing defects. Its false legacy allowed the profiteers to justify a highly inflated bid made through the intermediaries, which allowed those involved to collect and distribute the profits generated from the sale.Īs it stands at present, there are three former employees (among them the former Head of OMEGA Museum and Brand Heritage), who have admitted to the run of events when confronted during an OMEGA internal investigation, which is active and ongoing. This timepiece is currently a key piece of evidence in the ongoing investigation that must also bring to light the seller of the watch. In fact, the watch is an assembly of mostly authentic OMEGA components, commonly called a "Frankenstein" watch. OMEGA and Phillips were the joint victims of organized criminal activity involving the selling of this specific watch by auction.Īt the auction, hosted by Phillips, the Head of OMEGA Museum and Brand Heritage worked in tandem with intermediaries to purchase the watch for the OMEGA Museum, arguing that it was a rare and exceptional timepiece that would be an absolute must for OMEGA's showcase collections, and should therefore be bought in this auction at all cost.
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